Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept various payment methods including credit/debit cards, mobile wallets, and cash on delivery (COD) for orders within Pakistan.

How do I place an order?

Simply browse our collection, select your desired items, choose your size, add to cart, and proceed to checkout. Follow the prompts to complete your purchase.

Can I modify or cancel my order?

Please contact us immediately at your earliest convenience if you need to modify or cancel your order. Once shipped, modifications may not be possible.

Shipping & Delivery

Where do you ship?

We currently ship across Pakistan to all major cities and regions.

How long does delivery take?

Standard delivery typically takes 3-7 business days depending on your location. Major cities usually receive orders within 3-5 days.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email or SMS to monitor your delivery status.

What are the shipping charges?

Shipping charges vary based on your location and order value. Free shipping may be available on orders above a certain amount.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery for unworn, unwashed items with original tags attached.

How do I return or exchange an item?

Contact our customer service team to initiate a return or exchange. We'll guide you through the process and provide return instructions.

When will I receive my refund?

Refunds are processed within 7-10 business days after we receive and inspect the returned item.

Product Information

How do I choose the right size?

Please refer to our size guide available on each product page. If you're between sizes, we recommend sizing up for a comfortable fit.

Are your products true to size?

Yes, our products generally fit true to size. However, we recommend checking the size guide for each item as fits may vary by style.

How should I care for my items?

Care instructions are provided on the product label. Generally, we recommend gentle washing and avoiding harsh detergents to maintain quality.

Contact & Support

How can I contact customer support?

You can reach us through our Contact Us page, email, or phone. We're here to help with any questions or concerns.

Do you have a physical store?

We are primarily an online store, bringing fashion essentials directly to your doorstep across Pakistan.